Refund policy

Return & Refund Policy

Overview
Our return and refund policy aims to ensure customer satisfaction while maintaining operational efficiency. Returns are generally not accepted, but we will address issues of damaged or incorrect products.

Returns

• General Policy: Returns will not be accepted under normal circumstances.
• Exceptions: In rare cases of receiving a damaged or incorrect product, we will replace the item in your next order.
• Documentation: Customers must provide a video recording of the parcel opening to validate claims of damage or error.

Refunds

• Refund Process: Refunds will only be issued if a product is damaged or incorrect. The replacement item will be sent with the next order.
• Timeframe: Refunds, if applicable, will be processed within 7 business days after the claim is validated.